📕 Complaints Book

In accordance with Law No. 29571, Consumer Protection and Defense Code, and the Complaints Book Regulation (Supreme Decree 011-2011-PCM and amendments) of Peru.

Provider: RAMIROBIZ Music · Tax ID (RUC): 10436962041
Trade name: LiraVoz
Address: Av. LAMBRAMANI I-2, Arequipa · Email: hola@liravoz.com

1. Identification of the consumer

Full name *

Document type

Document number *

Address *

Phone

Email *

The consumer is a minor

Name of the parent or guardian (if a minor)

2. Identification of the purchased item

Type

Amount claimed (S/)

Description (e.g. personalized song, order code)

3. Details of the complaint

Type *

Details of what happened *

Consumer's request (what solution you expect)

The provider must respond within no more than fifteen (15) business days, non-extendable except in duly communicated exceptional cases. Filing a complaint does not prevent you from using other dispute-resolution channels nor is it a prerequisite for a report to INDECOPI.